Delivery Instructions

  • Please be sure to list your exact address including your apartment # and list any further information needed for your package.
  • Please understand, you are required to sign for your package, upon arrival.
  • In an unfortunate situation, if your packages are mailed back to us, you would have to pay for the second shipping fee.

General Information

  • All orders will be processed and delivered within 5-7 days.
  • FedEx Express or FedEx Ground Shipping will be the delivery method for all of your orders.
  • Please understand that the nature of our business we do not accept returns/ exchange/ refunds. ALL SALES ARE FINALS.
  • In a very unlikely situation, if packages/ products are destroyed or damaged upon arrival contact us via email: We will be more than happy to replace the destroyed item.
  • Please provide evidence for us, such as videos pictures, etc.
  • Once you receive an email with your FedEx tracking number, Bunny Hair is not responsible for any lost packages. You must contact FedEx customer service/ shipping with your tracking number and customer information.

Standard Processing Time

  • Please allow 2-3 business days for processing time before your order is shipped.
  • In regards of SALES please allow 3-6 days for processing time before your order is shipped.
  • All orders are shipped out Monday through Friday, excluding holidays.
    * Please wait patiently for a confirmation email with your shipping tracking number.*